Privacy Policy

01  /  Information We Collect

When you interact with Brilliance Culture, we may collect the following:

• Name, billing address, and shipping address
• Email address and phone number
• Payment details (processed securely via third-party payment gateways — we do not store card or banking information)
• Order history, purchase preferences, and jewellery customisation details (ring size, metal choice, diamond preferences)
• Device information, IP address, browser type, and usage data

02  /  How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate about orders, updates, and support
• Assist with jewellery customisation and design consultations
• Provide customer service across all channels including WhatsApp
• Improve our website, products, and overall experience
• Send marketing communications (only if you have opted in)
• Prevent fraud and ensure the security of transactions

03  /  Sharing of Information

We do not sell or rent your personal information. We may share your data only with trusted third-party service providers, including:

• Payment processors
• Shipping and logistics partners (BVC Logistics, Sequel Logistics, DHL, FedEx, Aramex)
• Website hosting and analytics providers
• CRM and communication platforms

04  /  Payment Security

All payments are processed through secure, PCI-compliant payment gateways. Brilliance Culture does not store your card or banking details at any point.

05  /  Cookies & Tracking

We use cookies and similar technologies to:

• Enable core site functionality
• Understand browsing behaviour and improve performance
• Personalise your experience on the website

06  /  Your Rights

You have the right to:

• Access your personal data held by us
• Request correction or deletion of your data
• Withdraw consent for marketing communications at any time
• Request that we stop processing your data for specific purposes

07  /  Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Once no longer needed, your data is securely deleted or anonymised.

08  /  Third-Party Links

Our website may contain links to third-party websites. Brilliance Culture is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

09  /  Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.